Within the HammerTech system you can create and manage incidents, in order to allow you to capture the necessary information and documentation to communicate the incident efficiently.
To create and manage different incident types:
- Log into HammerTech (if you are not already logged in), then navigate to the left panel > Administration > Incident Types
- Select +Add New in the top right corner
- Enter in a Name for the Incident type you are creating
- Then select Save
- Repeat this for all Incident Types.
To modify the Incident Form, please speak to your Customer Success representative.