Observations > Rectifying Observations

As a subcontractor representative, you will need an account to be set up by your general contractor / site administrator. The builder may allocate Observations to your company that needs to be rectified. You may receive an email notification of the outstanding Observations, or by logging into HammerTech where you can view Observations on your Today's Actions Dashboard. 

Today's Actions Dashboard

Once you are logged in, you will notice on your dashboard that there are a number of items that reflect actions relating to Observations that you are responsible for:

    • Unresolved Critical Observations - This count reflects those items that have been deemed as priority = critical when raised and have yet to be rectified
    • Overdue Observations  - This count reflects the number of Observations, that have been assigned to you that are now past the due date originally set when raised.
    • Unresolved Observations (Total) - This count reflects the total number of Observations that are currently assigned to you.
    • Pending Review Items - This count reflects items that may have been raised by you, that require your final review before being closed out i.e. client defecting.



Rectify Observations

To action any of the items listed on the dashboard

  1. Select the numeric value and the system will navigate you to the relevant list, with the filter applied.
  2. Select the Observation you wish to action
  3. Select the 'Resolved' button
  4. Upload a picture of the fix (either via camera or existing gallery)
  5. Add comments
  6. Select 'Submit.'  

This will forward your response, for review and approval / rejection.


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