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Issues > Rectifying Issues

  • As a subcontractor representative, you will need an account to be set up by your general contractor / site administrator.  
  • Where you have access to the subcontractor portal, log into the appropriate project relating to the safety issues.
  • Once you are logged in, you will notice on your dashboard that there are a number of items that reflect actions relating to issues that you are responsible for:
    • Unresolved Critical Issues - This count reflects those items that have been deemed as priority = critical when raised and have yet to be rectified
    • Overdue Issues - This count reflects the number of issues, that have been assigned to you that are now past the due date originally set when raised.
    • Unresolved Issues (Total) - This count reflects the total numbers issues that are currently assigned to you.
    • Pending Review Items - This count reflects items that may have been raised by you, that require your final review before being closed out i.e. client defecting.

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  • To action any of the items listed on the dashboard, simply select the numeric value and the system will navigate you to the relevant list, with the filter applied.
  • The details of the issue will be made available to you, in regards to due date, date identified, description and associated pictures.
  • For the issue you wish to action, you have two options, the first being to send a comment and leave unresolved and the second being to resolve the issue.
  • To resolve, select > the 'Issue Resolved' button relating to the issue of focus > upload a picture of the fix (either via camera or existing gallery) > add comments and then select 'Submit.'  This will forward your response, for review and approval / rejection.
  • To comment, select > the 'Comment' button and enter in your relevant commentary.
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