Issues > Creating An Issue

Thank you for your patience while we update our screenshots to the new look. The functionality remains the same, just the look has changed.

  • Log into HammerTech (if you are not already logged in), then navigate using the left hand menu > ISSUES> New Adhoc Issue
  • The first step is selecting if the safety observation is Positive or Negative. By selecting one of these items, the user will be presented with different criteria to complete.
  • The Identification section is automatically populated with details of the individual submitting the Safety Issue and the time the Safety Issue was raised.
  • When the observation is negative, the Resolution section will appear allowing the user to add additional details to monitor the issue's close out. By selecting Priority, the Due Date will automatically be completed with preselected time frames. 
  • The Already Resolved tick-box, provides you the ability to flag that an item has been fixed, which will continue to store the details of the issue for reporting/audit purposes, but will not assign the issue to the responsible party for rectification, once submitted.
  • By selecting Require Fix Photo, the Responsible Party will not be able to submit a Resolution without attaching a photo. 


  • Add the Issue Location by selecting one of the drop down options. 


  • Within Description, you have the option to choose from your Predefined Templates or enter details manually. To set up Predefined Templates, see - FAQs > How Do I Create Predefined Safety Issue Templates?
  • The final stage of creating a safety issue, allows you to add between 1 - 3 photos of the observation. Select > Choose File and:
    • mobile device (phone / tablet) - select whether you wish to use an existing photo from your gallery or take a new picture. Follow the prompts of your relevant device and assign a photo.
    • desktop/laptop computer - browse your file system for the photo to assign.
  • Annotations can be added to the photo / pictures uploaded, by selecting the annotate button (see below)


  • Once you have finished annotating the photo, select the small X in the right corner and the image will be saved as is.

  • Once all completed, Select > +Create button at the bottom of the page.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk