Important Note About Password Reset Emails
If you have attempted to reset your password multiple times, you will receive multiple password reset emails. Please be aware that only the most recent email will be valid, as all previous reset emails will expire.
If you receive an error message stating, "Password reset not successful – password token was invalid or expired," this means you have used an outdated reset link.
What to Do:
- Delete all previous password reset emails from your inbox.
- Wait for the latest password reset email to arrive and open it.
- Click the reset link in the most recent email and follow the instructions.
HOW TO RESET YOUR PASSWORD:
- Go to HammerTech and click Login.
- Enter your email address and click Continue, then Forgot your Password? to start the reset process
- Check your inbox for an email titled "You requested a password reset" from HammerTech (see below)
- Click on the link provided in the email to start the password reset process.
- Once you reach the Password Reset Complete page, select Login, enter your email address again, and click Continue.
- You will receive another email titled "You requested a password reset," which contains a temporary password. (see below)
- Go back to HammerTech and enter the temporary password when prompted
- You will then be directed to a page to create a new password
- Once you select Change Password, you will be shown the Password Changed page below. From there, you can select Continue to go directly into the client's Hammertech platform.